Frequently Asked Questions – NextGen efile Access

We understand that using a new website can be tricky, so we have created a video tutorial (click here) and a written tutorial (click here) that will guide you through each portion of the login and Dashboard pages on NextGen.

Uploading a file to NextGen is as easy as 1,2,3! To view a “How To” video tutorial, click here. To view a written tutorial, click here.

We have created handy step by step tutorials to help you find the status of any file. Click here to view a video tutorial. Click here to view a written tutorial.

Please click here for a written tutorial on how to view a Correction Request.

Once you have completed all corrections, you will want to upload those to the website for approval. To learn where to upload corrections click here for a video tutorial or click here for a written tutorial.

NextGen features a Compliance Forms Library equipped with all Preferred and State Compliance forms. To learn how to view/print these forms click here for a video tutorial or click here for a written tutorial.

To learn how to change your password click here for a video tutorial or click here for a written tutorial.

To learn how to obtain/view a copy of the HAP Voucher click here for a written tutorial.

To learn how to request an EIV existing tenant search and household report click here for a written tutorial.

To learn how to request an EIV existing tenant search? click here for a written tutorial.

To learn nextgen efile access – desk audit files – add additional documents to an efile click here for a written tutorial.